Shipping Information

At G.E.N, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.

 

1. Does G.E.N Jewelry ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

  • Bahamas
  • Yemen
  • Cuba
  • Iran
  • Sudan
  • Syria

     

    2. How much does shipping cost?

    You can enjoy free shipping on all orders.

     

    3. How long will it take for my order to arrive?

    Total delivery time = processing time + shipping time

    (not including customs delays, weekends, holidays, and any unforeseen circumstances)

    Delivery Time

    • Order Processing: 2-5 Business Days.
    • Express Shipping Time (Fedex / DHL ): 6-8 Business Days.
    • Standard Shipping Time: 7-20 Business Days.

      Wrong Shipping Information

      • If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
      • Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
      • Contact us at info@genbeads.com
         Countries Delivery Time (Business Days) 
        United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore 7-15 Days

        Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan

        		 10-20 Days

        Note:

        1. This table is for reference only, please see delivery time on the actual payment page.

         

        4. How can I track my order?

        Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to click:   TRACK MY ORDER to track the shipment status.

        If the above page does not work, pls check it on the page:
        https: //genbeads.com/pages/shipping-policy

        5、Why has your parcel been shipped but the shipping information has not been updated yet?
        1. When the product is hand-made in Tibet or Nepal and delivered to the carrier, the tracking order number will be uploaded to the order page afterward.
        2. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.
        So please don't worry and just wait 3-5 days for it to update the information.

        6. What if the package doesn’t arrive?

        If you don’t get your package 60 days after it was shipped, please contact us at info@genbeads.com. We’ll either resend a new one to you or give you a full refund.

         

        For help & inquiries, you can check the FAQ or please contact us in the following ways:
        E-mail: info@genbeads.com